Heaven Hill Reviews
Based on 3 customer reviews from our shopper community, Heaven Hill's overall rating is 3.0 out of 5 stars and 67% of reviewers recommend this brand, which indicates that most consumers are generally satisfied with their purchases.
3 Reviews
Overall Rating
5 Stars
1
4 Stars
0
3 Stars
1
2 Stars
0
1 Star
1
Good Value
0.0
Price & Quality
0.0
Shipping & Delivery
0.0
Customer Service
0.0
Return Policy
0.0
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All Reviews (3)
CaroleRhodes
March 04, 2021
"Do not care about their customers / Rebate is unpaid"
THIS IS A ZERO STAR REVIEW
This company is absolutely useless.
For those of you unfamiliar with this distillery, one of their brands is Black Velvet whiskey.
I've drank this brand for many years and I submitted online, two $5 rebates for Black Velvet whiskey on 12-2-20.
It said, 6 to 8 weeks for the rebate to be processed. "We are now on week THIRTEEN!"
As of this review, a complaint has been filed with the Better Business Bureau and also the Attorney General's office of Kentucky.
I emailed this company on 2-17-21 and Beth responded, stating that with 'extradited shipping' they will be sending me $20 back.
Absolutely no updates, no tracking number, no email and no phone call back since then. Maybe this company doesn't understand what expedited shipping means?
I always thought it meant that something would be shipped faster to you. As of this review '15 days have now passed since Beth's so called extradited shipping.'
On the morning of 2-23-21, I said in an email and a also a voicemail that I'd be filing a complaint with the Attorney General's office.
It goes to show you how much they care about their customers when they can't be bothered to get a rebate back in time, cannot be bothered to message you back, and they cannot be bothered to respond to a Better Business Bureau complaint that was filed on 2-11-21.
I've still not seen one single penny of my rebate that was submitted on 12-2-20!
What a way to run a company, absolutely disgusting, avoid all costs!
UPDATE:
In earlly September of 2021 the Attorney General's office wrote back to me saying this company had never once bothered or attempted to respond to my complaint via the Attorney General's office.
Need any more be said about this awful company.
This company is absolutely useless.
For those of you unfamiliar with this distillery, one of their brands is Black Velvet whiskey.
I've drank this brand for many years and I submitted online, two $5 rebates for Black Velvet whiskey on 12-2-20.
It said, 6 to 8 weeks for the rebate to be processed. "We are now on week THIRTEEN!"
As of this review, a complaint has been filed with the Better Business Bureau and also the Attorney General's office of Kentucky.
I emailed this company on 2-17-21 and Beth responded, stating that with 'extradited shipping' they will be sending me $20 back.
Absolutely no updates, no tracking number, no email and no phone call back since then. Maybe this company doesn't understand what expedited shipping means?
I always thought it meant that something would be shipped faster to you. As of this review '15 days have now passed since Beth's so called extradited shipping.'
On the morning of 2-23-21, I said in an email and a also a voicemail that I'd be filing a complaint with the Attorney General's office.
It goes to show you how much they care about their customers when they can't be bothered to get a rebate back in time, cannot be bothered to message you back, and they cannot be bothered to respond to a Better Business Bureau complaint that was filed on 2-11-21.
I've still not seen one single penny of my rebate that was submitted on 12-2-20!
What a way to run a company, absolutely disgusting, avoid all costs!
UPDATE:
In earlly September of 2021 the Attorney General's office wrote back to me saying this company had never once bothered or attempted to respond to my complaint via the Attorney General's office.
Need any more be said about this awful company.
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